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Warranty and Support

Product Warranty & Support Information

Apex Digital Inc warrants our brand new product against defects in material or workmanship for a period of one (1) year from the date of which starts with the date of original purchase (“Limited Warranty period”), at its own option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or a refurbished product. Apex Digital Inc. will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should it be determined that the packaging is insufficient, or the unit failed by a non manufacture defect Apex Digital Inc may at its discretion, void the warranty. The consumer is responsible for the transportation cost to Apex Digital Inc. A nominal handling fee does apply. You must receive a return authorization number before sending a unit in for service. Upon completion of the warranty service performed customer will have 90 days or duration of the original warranty whichever is greater.

 

Should it be necessary to contact Customer Support, call (888) 810-8829 or email us at cs@xepatech.com .You will be instructed on how your claim will be processed. Have pertinent information available including proof of purchase and an understanding of the issue. You must retain the original bill of sale to provide proof of purchase. Call or email a customer support representative to assess the problem. No service or shipment will be accepted unless RMA # (Authorization Number) is provided to you and attached or printed to the shipping carton along with a copy of the bill of sale.